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Terms & Conditions

Last updated: 10 October 2026

These Terms & Conditions apply to all services ordered from Logo Outlets (logooutlets.com). Logo Outlets is a trading name (DBA) of Brillex Inc, a registered company. In these terms, "we", "us" and "Logo Outlets" mean Brillex Inc, DBA Logo Outlets, and "you" means the customer. By placing an order or completing payment, you agree to these terms and to our Refund & Cancellation Policy.

Delivery Policy

  • After we receive your order and payment, we deliver the services included in the package or quote you purchased.
  • Delivery times depend on the service ordered, the date of purchase, and how promptly and accurately you provide the information we need, such as your completed project brief and feedback.
  • Services are considered delivered once the final files or completed work have been provided to you.
  • If an order is cancelled before delivery, any refund is handled under our Refund & Cancellation Policy.

Payment Policy

  • All prices are in US dollars. Packages are paid in full before work begins.
  • Monthly service packages are invoiced and paid monthly in advance. If a monthly invoice is not paid by its due date, we may pause or end the service.
  • Payments are made through a secure payment link. You enter your own card details on our payment page, and they are processed by our payment provider. We do not ask for, see or store your full card number.
  • Charges may appear on your card statement as Brillex Inc or Logo Outlets.
  • Any applicable sales taxes will be shown on your invoice before you pay.
  • Work you request outside the scope of your package or quote is additional. We will quote it and get your written agreement before charging for it.
  • Quotes for custom projects are estimates until the technical requirements are confirmed. We will confirm the final price with you before you pay.
  • For ongoing hourly or monthly services, we may review our rates no more than once every 12 months. We will give you at least one month's written notice of any increase, and you may cancel the service before the new rate applies.

Refunds & Cancellations

Refunds and cancellations are handled under our Refund & Cancellation Policy, which forms part of these terms. In summary:

  • Before first design concepts are delivered: 100% refund, less a 10% processing fee.
  • Within 48 hours of first concepts: 66% refund, less a 10% processing fee.
  • 48 to 120 hours after first concepts: 33% refund, less a 10% processing fee.
  • More than 120 hours after first concepts: no refund.
  • A 100% refund with no processing fee applies within 3 months if the final design copies someone else's work, the work is defective or materially different from the package bought, or you were charged twice by mistake.

Please read the full Refund & Cancellation Policy for eligibility, exclusions and how to request a refund.

Ownership of Work

Once your project is complete and payment has cleared, you receive full ownership and commercial rights to the final approved design files included in your package.

Contact

Brillex Inc, DBA Logo Outlets · 1007 N Orange St, 4th Floor, Wilmington, DE 19801 · info@logooutlets.com · (646) 808-3216 · Monday to Friday, 9:00 AM to 7:00 PM.