Refund & Cancellation Policy

Last updated: 10 October 2026

About this policy

This policy explains how payments, cancellations and refunds work for all orders placed with Logo Outlets (logooutlets.com). Logo Outlets is a trading name (DBA) of Brillex Inc, our registered company. In this policy, "we", "us" and "Logo Outlets" mean Brillex Inc, DBA Logo Outlets.

This policy applies to logo design, branding, web design and video animation orders, whether bought from our pricing page or through a custom quote. By completing payment, you agree to this policy and our Terms & Conditions.

Payment terms

• Full payment before work starts. Each package is paid in full, in US dollars, before we begin. Monthly services are billed in advance each month.
• Secure payment. You pay through a secure payment link that we send you. You enter your own card details on our payment page, and they are processed by our payment provider. Our staff never ask for, see or store your full card number.
• Confirmation. After payment you receive a receipt by email and an invoice showing the package and amount paid.
• Statement name. Charges may appear on your card statement under our company name, Brillex Inc, or as Logo Outlets.
• Extra work. Work outside your package is quoted and agreed with you in writing before we charge for it.

Cancellation policy

You can cancel your order at any time by emailing info@logooutlets.com with your invoice number. The refund you receive depends on how far your project has progressed, as set out in the refund schedule below.

• Before work starts: cancel at any time for a full refund, less a 10% processing fee.
• After work starts: cancellation is allowed, and any refund follows the refund schedule.
• Monthly services: cancel before your next billing date to stop future charges. The current month is not refunded once work for that month has started.

We confirm every cancellation request by email within 2 business days.

Refund schedule

Refunds are based on when you request them, measured from the delivery of your first design concepts. A 10% processing fee is deducted from each refund below.

Once you approve a concept or request revisions on it, the project is treated as accepted and is no longer eligible for a refund.

Full refunds and exclusions

You are entitled to a 100% refund, with no processing fee, within 3 months of purchase if:

1. Your final design is found to copy someone else's work or infringe their rights.
2. The delivered work is defective or materially different from the package you bought.
3. You were charged twice for the same order by mistake.

Refunds are not available for these reasons:

• Change of mind, or a change in your business plans or funding
• Your business has closed
• You hired another designer or entered a design contest
• The design was made as you specified in your brief, but you no longer want it
• You asked us to copy another brand's design, which we cannot do
• You did not complete the project brief we sent you

How to request a refund

1. Email info@logooutlets.com with your invoice number and the reason for your request.
2. We reply within 2 business days to confirm whether the request is eligible and the amount.
3. Approved refunds are returned to the original card within 5 to 10 business days. Your bank may take a few extra days to show it.

Inactive projects, disputes and contact

• Inactive projects. If we hear nothing from you for 14 days, we pause your project and archive your files. Email us and we will restart it. A re-activation fee of $300 may apply.
• Before you dispute a charge. Please contact us first. Most issues are resolved quickly, and a card dispute can delay a refund we would otherwise approve.
• Contact. Brillex Inc, DBA Logo Outlets · 1007 N Orange St, 4th Floor, Wilmington, DE 19801 · info@logooutlets.com · (646) 808-3216 · Monday to Friday, 9:00 AM to 7:00 PM.